United’s New Refund Policy: One More Reason to Stay Home

United Airlines

United Airlines has asked employees to be stingier with refunds. Pictured is an agent at Houston Intercontinental. United Airlines

Skift Take: United Airlines can do anything it wants to save its business. But we caution the airline against changing the rules after people buy tickets. Do that enough, and travelers will stop trusting you.

— Brian Sumers

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